Privacy Policy

1. Introduction

PrintABook Pty Ltd ("PrintABook", "we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website printabook.com.au or engage our printing and binding services. By using our website or placing an order, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect personal information you provide directly, including when you submit a quote request, place an order, or contact us. This may include:

• Name, email address, phone number
• Postal and delivery address
• Company or organisation name
• Project details, specifications, and correspondence
• Payment information (processed securely by our payment provider — we do not store card details)

2.2 Files You Upload

When you submit print files, photographs, or design assets for production, we collect and store those files for the sole purpose of fulfilling your order. Files are retained for a reasonable period to allow for reprints and then securely deleted.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including your IP address, browser type and version, pages visited, and referring URL. This information is used in aggregate to improve our website and is not used to identify individuals.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your print order
• Communicate with you about your project, quote, or order status
• Issue tax invoices and process payments
• Arrange delivery of your finished books
• Respond to your enquiries and provide customer support
• Improve our website, products, and services
• Comply with our legal obligations

We will not use your personal information for unsolicited marketing without your consent. If you have opted in to receive updates from us, you may unsubscribe at any time by contacting us at info@printabook.com.au.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to trusted third parties who assist us in operating our business, solely to the extent necessary to provide our services, including:

• Payment processors (e.g. Stripe) — to process payments securely
• Form and file services (e.g. Formspree, Uploadcare) — to receive order submissions and files
• Shipping and logistics carriers — to deliver your order
• Print production partners — where we engage third-party print facilities to fulfil your order

All third-party service providers are required to keep your information confidential and use it only for the purpose for which it was disclosed. We may also disclose your information where required by law or to protect our legal rights.

5. Data Retention

We retain your personal information and order records for as long as necessary to fulfil the purpose for which it was collected, to provide ongoing customer support, and to meet our legal and accounting obligations (generally 7 years in accordance with Australian tax law).

Print files and uploaded assets are typically retained for 12 months after your order is completed, after which they are securely deleted. You may request deletion of your files at any time by contacting us.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Functional cookies — necessary for the website to operate correctly
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics), on an anonymised basis

You can control cookie settings through your browser. Disabling cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described above.

7. Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate, out-of-date, or incomplete information
• Request deletion of your personal information (subject to our legal obligations)
• Complain about a breach of the APPs

To exercise any of these rights, please contact us at info@printabook.com.au. We will respond within a reasonable time (typically 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include secure HTTPS connections on our website, access controls, and use of reputable third-party services that maintain industry-standard security practices.

While we take all reasonable steps to protect your information, no internet transmission is completely secure. If you believe your information has been compromised, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be published on this page with the effective date noted above. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, requests, or complaints, please contact our Privacy Officer:

Email: info@printabook.com.au
Phone: +61 2 8526 9518
Post: PrintABook Pty Ltd, Level 24, Three International Tower, 300 Barangaroo Avenue, Sydney NSW 2000, Australia

You may also visit our contact page.